Here you will find answers to frequently asked questions.
Frequently Asked Questions
What is the HygeiaSleep Certification Program?
The HygeiaSleep Certification Program is the world’s first comprehensive mattress hygiene certification for the hospitality industry. It includes custom mattress hygiene policies, staff training via our online learning platform, and official SleepSafe Certification—helping hotels prove their commitment to guest wellbeing.
What’s included in the certification?
Every certified property receives:
- A custom mattress hygiene policy developed by our Standards Advisory Board.
- Access to our training portal for all housekeeping staff, featuring assessment-based learning and individual certification.
- Certification badges and digital assets to help promote your compliance across guest touchpoints.
Ongoing updates and continued access to resources from the HygeiaSleep Standards Advisory Council.
Why It’s Simple to Get Certified
The entire SafeSleep™ Certification process has been designed for speed, simplicity, and zero disruption to your operations. From purchase to certification, the process takes no more than 25 minutes in total to complete:
- Purchase the program online via our website.
- Download your custom mattress hygiene policy instantly.
- Receive a link to the online training platform for your housekeeping team.
- Train your team—housekeepers complete the course and receive individual certificates.
- Certify your property and proudly display your official SleepSafe™ badge to guests.
✅ No site visits.
✅ No waiting.
✅ No operational downtime.
Just smart, science-backed hygiene standards—delivered in a way that fits the rhythm of modern hospitality.
How do i get my Mattress Hygiene Policy?
Once you join the program, we’ll send you a download link to access your official mattress hygiene policy.
This policy has been developed by the HygeiaSleep Standards Advisory Board and is based on the latest scientific research in hygiene, microbiology, and guest safety. It provides a clear, standardized framework for mattress cleaning that your team can follow, regardless of the size or type of your property.
It’s designed to be practical, effective, and easy to implement—no guesswork, no complexity.
How do housekeepers get certified?
The HygeiaSleep Mattress Hygiene Certification Course is a comprehensive, accredited training program designed to equip housekeeping professionals with the essential knowledge and practical tools to implement industry-leading mattress hygiene standards.
Developed in consultation with the HygeiaSleep Standards Advisory Council, this course ensures that housekeepers understand the science, procedures, and impact of mattress hygiene — protecting guests, improving hotel reputation, and aligning with global cleanliness expectations.
Upon successful completion, learners receive a HygeiaSleep Certificate in Mattress Hygiene, valid for 12 months, and their hotel qualifies for inclusion in the HygeiaSleep Assurance Program.
What Does the SleepSafe™ Certification Badge Mean?
The SleepSafe™ badge shows guests and partners that your property meets global mattress hygiene standards. You can display it at reception, in-room materials, on your website, and across booking platforms.
It’s a symbol of trust—and a visible commitment to health and cleanliness.
What Does It Cost to Join?
Pricing depends on the size of your property, but annual certification starts at just £195 per year.
This fee includes access to the HygeiaSleep mattress hygiene policy, the full training course for housekeeping staff, certification badges, and inclusion in the HygeiaSleep Assurance Program.
There are no hidden costs—just a simple, affordable path to globally recognized certification.
Do You Work With Health or Tourism Authorities?
Yes. We actively collaborate with tourism and health authorities worldwide, helping raise awareness of mattress hygiene and support the global hospitality industry in adopting higher standards.
What If We Don’t Meet the Standards?
We’re here to support—not penalize.
If your current practices fall short, we’ll provide a step-by-step improvement plan and ongoing access to resources so you can reach certification at your own pace.
Is There a Renewal Process?
Yes. Certification is valid for 12 months. Annual renewal includes:
- Policy review and updates
- Refresher training for staff (as needed)
- A new SleepSafe™ certificate and digital badge
How Can We Promote Our Certification to Guests?
We provide a full marketing toolkit, including:
- Digital and print-ready certification badges.
- Website and booking platform assets.
- Optional PR support and listing in the HygeiaSleep Certified Hotel Directory.
Certification isn’t just compliance—it’s a competitive advantage.
Is it mandatory to use specific cleaning machines?
Not at all. The HygeiaSleep Certification Program is equipment-neutral—we don’t sell or require specific machines.
Instead, we provide your team with science-backed guidance on how to maintain mattress hygiene to our certification standards. This includes:
- A tailored cleaning protocol based on guest turnover rates, climate, and mattress age.
- Multiple cleaning options depending on the tools and resources your team already has.
- Product and method recommendations only if you need them—we adapt to your setup, not the other way around.
Whether you use advanced sterilization machines, steam cleaners, or high-filtration vacuums, we’ll help you implement an effective, evidence-based hygiene routine that meets certification criteria.
Join the Global Standard in Sleep Hygiene